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If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor - SharePoint to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online Job Description- \uf0a7 Provides deep subject matter expertise, advice and program delivery. \uf0a7 Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends. \uf0a7 Contributes to the development of new techniques and plans within area of expertise. \uf0a7 Thorough understanding and management of customer business needs and expectations. \uf0a7 Provide support on day to day operations in managing the Messaging infrastructure of account(s). \uf0a7 Works on abstract and complex problems requiring evaluation of intangible variables. \uf0a7 Integrates trends, data and information into plans, deliverables and recommendations. \uf0a7 Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. \uf0a7 Anticipates operational, program, and implementation issues and develops preventative measures. \uf0a7 Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. \uf0a7 Applies advanced training and experience to resolve difficult client problems where standard practice has failed. \uf0a7 Identifies, structures, and delivers services that enable business processes. \uf0a7 May develop automated methods needed to implement recommended solution. \uf0a7 Performs root cause analysis on failed components and implements corrective measures. \uf0a7 Designs and implements load testing and disaster recovery scenarios. \uf0a7 Mentors junior team members. \uf0a7 Candidates must have exceptional customer service, problem solving, and communication skills \uf0a7 Possess the ability to work independently with minimal management supervision and with a global team of engineers \uf0a7 Strong team player with ability to work in a team and as individual contributor \uf0a7 Strong organizational and documentation skills Technical Skillset- \uf0a7 Health checks, server capacity management and proactive configuration management support \uf0a7 Security hardening and patch/update management support \uf0a7 High-availability components support \uf0a7 Service Management and Service Level Management \uf0a7 Collaboration components configuration management \uf0a7 Search engine configuration management \uf0a7 Content management configuration support About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. 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